Capital H Farm is not liable for lost, damaged, or stolen items and cannot assume liability for packages once they leave our ranch.
Returns
While we stand behind our beef, per USDA policies, Capital H Farm cannot accept returns on any items once they leave our facility.
Refunds
Due to the perishable nature of our products, all refund requests must be submitted within 2 days of delivery. To request a refund, please contact us with your order number and a description (and photos, if applicable) of the issue.
If a refund request is approved, it will be issued as store credit that may be used toward a future purchase. We reserve the right to deny requests submitted after the 2-day window or those that do not meet our refund criteria.
Need help?
Contact us at {email} for questions related to refunds and returns.